Have some questions?
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, Discover, and American Express credit and debit cards from over 50 countries. All payments are processed through a fully encrypted and secure checkout — we never store your card details.
How long does shipping take?
How long does shipping take?
All orders are processed within 3–5 business days. Estimated delivery times after dispatch:
Europe — 5–10 business days
GCC (UAE, Qatar, Saudi Arabia, Kuwait, Bahrain) — 10–20 business days
United Kingdom — 5–10 business days
United States & Canada — 7–14 business days
Shipping is free worldwide on all orders.
Can I return my order?
Can I return my order?
Yes. We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned in their original condition with all tags attached. To initiate a return, email daria@zalivako.com with your order number. Return shipping costs are the responsibility of the customer.
How do I track my order?
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to follow your shipment. If you checked out as a guest and cannot find your tracking email, please check your spam folder or contact us at daria@zalivako.com.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Please contact us at daria@zalivako.com within 48 hours of delivery, including your order number and a photo of the issue. We will resolve this promptly at no additional cost to you.
Are items restocked after selling out?
Are items restocked after selling out?
No. Each ZALIVAKO design is produced once in limited quantities. When a piece sells out, it is retired permanently. We recommend purchasing when you see something you love.
What size should I order?
What size should I order?
All ZALIVAKO kaftans are one size. Each piece is designed with a generous, fluid silhouette that drapes beautifully across a range of body types.
Recommended measurements:
Bust: 82–110 cm
Waist: 60–100 cm
Hips: up to 120 cm
For personalised guidance, contact us via WhatsApp at +33 7 43 63 44 49.
For any other questions please contact us at connect@zalivako.com or via WhatsApp at +33 7 43 63 44 49.