Shipping & returns

We process orders within 4-5 business days, then ship european orders via Mondial Relay and Chronopost, and american orders via Upela Express, Fed Ex and UPS.

You cannot change your address or any of the items in your order once it’s been submitted.
Email to with your order number and we'll do our best to update or cancel your order in time.

We accept payment by Visa, Mastercard, Discover, and American Express credit and debit cards from over 50 countries (you can see the full list when you add your credit card at checkout), as well as PayPal.
Prices for all of our items are listed in Euro, whether you're logging in from Europe, USA, Canada, or any other country.

We process all orders within 4–5 business days, then ship standard European orders via Mondial Relay, and Chronopost.
All in all, standard U.S. shipping takes 4-8 business days via Upela, and expedited U.S. shipping takes 2 business days with Upela Express.
Canadian orders are shipped via Upela Express and can take up to 10 business days to arrive.
You can contact these carriers at: Mondial Relay: +33 9 69 32 23 32 Chronopost: +33 9 69 391 391 Upela: +33 1 78 76 79 79

If you have received a damaged, defective, or incorrect item, contact with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!

All shipped packages can be tracked using the tracking number in your shipping confirmation email. You can also find a link to the tracking information on your My Orders page.

All pieces are unisize. Additional style and fit details are included in the Details and Descriptions sections on each product page. If you need more help, our team can answer all your questions on sizing and fit - send us a note at for advice. If the fit doesn’t work out you can always return it back to us.

For all shipped packages, we send the tracking number in an email. If you want to change the address or simply learn the whereabouts of your order you can contact the carrier.
You can contact these carriers at:
Mondial Relay: +33 9 69 32 23 32
Chronopost: +33 9 69 391 391 Upela: +33 1 78 76 79 79

For now, we mainly ship to Europe, United Kingdom, North America, the US, Canada and Russia. Sometimes, we make an exception. Please contact us at to see if we can ship to your country. We accept credit cards from all over the world with Braintree Payments.”.
Please note: Because we use a third-party forwarder, sales using this method are final. We do not cover the cost of return shipping internationally.

We offer some items for sale before they actually arrive at our warehouse from our factory. When you pre-order these items, we’ll ship them out 1–2 business days after they’re ready to ship out.
You can tell if you’re pre-ordering an item on both the product page and at checkout. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.

All purchases may be returned within 15 days. The items must be unworn, unwashed, and undamaged. For refunds to credit cards and PayPal accounts, we deduct €100 to cover shipping and restocking. Refunds may only be issued to the credit card used to make the original purchase.
Email us at with your order number, as well as what you'd like to return. You can return your items at our showroom address : ZALIVAKO, 7 rue du Tresor, Paris 75004, FRANCE

Phone number: +33 6 26 90 94 22

We suggest that you return your original purchase for a full refund in store credit before ordering in a new size or color.
Once the return parcel has been processed, and your refund issued, you will receive a notification email. You can then reorder whenever is convenient using the complimentary shipping we provide.

We offer store credit for gift returns. Email us to begin the process.

Please allow 1-2 weeks for your refund. We’ll send an email once the returned item(s) have been received your refund has been processed.