Terms & Conditions

Introduction and Acceptance of the Terms and Conditions

The General Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ’ZALIVAKO’ (hereafter also referred to as ‘We’, ’Us’ or the ‘Website’), belonging to the company ‘ZALIVAKO', company number 12989983, VAT no EE101949895. Both parties accept these Conditions unreservedly. These General Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of expressed written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our General Conditions of Sale. These Terms and Conditions of Sale are important to you and us as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

The Website is a work in progress, and as such, things may change, be added or taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we cannot guarantee that the Website will not experience downtime for any reason. We reserve the right to close the Website for short periods for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any duration of time.

Personal Accounts/ Log in Area

In the event of the creation of a personal account on the Site (“Personal Account”), the User commits to provide Personal Information which is true and accurate at the time of registration and to update it regularly.
Registered Users are invited to store their Personal Account access credentials in an appropriate manner and not to divulge them. Registered Users must communicate promptly to the Site any unauthorised use of the Personal Account access credentials.
Registered Users are responsible for all activity carried out via their Personal Account and may be held liable for any damages of any kind resulting from the improper use of their Personal Account access credentials or for any abuse of the services provided by the Personal Account.
We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

ZALIVAKO takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on our Website are shown in Euros and do include delivery. We reserve the right to modify our prices at any moment, but this will be indicated to you on the order at the time the order is placed. If an incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavour to fulfil your order once your payment went through and is completed. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes partially temporarily unavailable products, we will send the available products out first and will follow with the outstanding items once they are available again. If relevant, you can choose a replacement for an unavailable product, a product of equal price and quality.

Secure payment

ZALIVAKO currently offers payment via Visa, Mastercard, Discover, and American Express credit and debit cards from over 50 countries. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (We are charged as the seller, you are not charged as the buyer), so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Paymill for full terms and conditions of use.

Delivery

Your order will be delivered to the address you indicated when placing your order. The products bought on our website will be delivered worldwide with some exceptions made.
ZALIVAKO does everything in its power to respect the delivery times indicated on the website. However, we cannot be held responsible for the consequences of late delivery or the loss of a package caused by a third-party contracted to undertake the delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim; to report an incident, please drop us a mail at daria@zalivako.com.
During this period of investigation, no reimbursement or re-delivery will take place.

Right of Return

ZALIVAKO allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is received at your address. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you communicate to us the tracking number of the return parcel. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete and unworn condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

For reimbursements:
- If the product is returned within 15 days after its reception, the user will be reimbursed via the same payment method as was used initially.

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. Communicating false information is contrary to the present General Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to us to find out what personal information we hold concerning you. You may at any time, and by request, modify or delete this information. Send us a mail at connect@zalivako.com with the set of data that you want to delete and we will delete them manually.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you. You can decide to suppress these Cookies by clearing the cache of your browser in the history section.

Intellectual ownership

All the content on our Website (illustrations, texts, names, brand names, images and videos) is the property of ZALIVAKO. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by ZALIVAKO. All information, content and files is protected by International law concerning intellectual ownership and copyright. ZALIVAKO cannot give you the right to copy, display or distribute content for which you do not have the intellectual rights. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
ZALIVAKO will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of us to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and ZALIVAKO, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

Any opinions left on the Website by ZALIVAKO, customers are screened and moderated by us. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), ZALIVAKO reserves the right to refuse or modify it.